For purchases made directly on your TV streaming device, Roku manages all subscriptions, credit card transactions, and personal payment information. Roku respects users data privacy, and as such, PlayNowMedia has no access to your financial data or purchase information.  All purchases made through your Roku device must be cancelled through your Roku account. All refund requests must also be managed through your Roku account. PlayNowMedia can only process subscription cancellation and refund requests for subscriptions purchased directly on the app website (example:  povhorror.com or wickedhorrortv.com).